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cannot click windows desktop icons , shortcuts.sometimes 1 icon appear on other hi, based on information provided, sounds dealing few things here. narrow things down about. know: 1. when did start noticing these issues? 2. on home computer or office (company)? 3. windows 10 upgrade or installed when got machine? forward hearing regarding concern. Windows / Windows 10 / Desktop, Start, & personalization / PC

i have notebook hp pavilion dv5 2112br entertainment pc , windows 1 0 ver 1607. have tried install creators update (ver 1703),as upgrade or clean install. the installation freezes @ end. a permanent black screen occurs , windows not start activity. the manufacturer's website, hp provides drivers windows 7. i believe problem driver incompatibility. i need upgrade notebook , solution. microsoft pressure hp release drivers windows 10. not want have buy notebook. please can me? yeah - peer-to-peer volunteer-based public web forum. your "need" is, @ best, self-imposed. you can possibly drivers individual components (chipset, video card chipset, audio chipset) manufacturers opposed computer manufacturer windows 10. if works previous release of windows 10, best off using until can replace laptop.  given manufactured age (2010?) of laptop - no matter when purchased/manufactured dire

purchased on line dell inspiron 5551 windows 10 (manufactory install) laptop thru third party , received mail in middle of july 2016. since first download microsoft anniversary update laptop wasn't running should. app store on blink, open app store , close , give error, , other minor issues. came microsoft creation or creator update download , update done giving had windows 10 installed download early. suppose one, best of them all. download/update windows 10 version 1607 1703 , little @ time app not update correctly or not @ all, outlook mail not looking should , giving me problems, office missing , during trail date expired. think office , word should have permanent spot on windows 10 ( thinking out loud). map missing, photos well, files missing. miserable. called microsoft chat spoke w/different people @ different times office because of job searching. way, tech did not install office correctly, second tech real jerk kept putting me on hold , making

when try create recovery disk, processes until near end. shows error "invalid destination" , terminates process. how create recovery disk hi jerold, as solution, check steps found here on how create recovery drive. let know how goes. Windows / Windows 10 / Windows update, recovery, & backup / PC

while updating windows 10 annivesary version waited download finish. on completion started verify download. after verfying, download started again. knowing download file large not keen on starting again. did not give error, started over. annoying it. why wait download of on 3gb automatically deleted. answer-by-number: 1. win10 anniversary update offered via windows update or did attempt install manually? 2. have ever run norton removal tool and/or mcafee consumer products removal tool? 3. same hp computer - not same problem - in 1 or both of these previous threads of yours?... https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/cant-adjust-the-brightness-on-my-screen/f4d2762c-21c1-48b0-8674-3c94af8a70fd https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/dedicated-video-memory/d7fe68d6-722c-42ca-8d68-015b38b5ba84 Windows /

i run trouble shooting , says fixed . can hello cortana "can hear me . she answers. try question says didn't hear thing? everytime need ask cortana i have trouble shoot speakers says fixed. when i talk quiet.and have respond voice. because mulititasking .plus safe. enabled , speakers up. tried lower volume. can someome please me . have windows 10 hp (cortana)  was preinstalled on computer. keep her. thank time. thank you tammy dawn 11:40 pm cmt 3/6/2017 hi tammy,   upon analyzing details provided thread, there lot of possible causes kind of matter. possible drivers are outdated or issue within hardware itself . however, need make sure case. suggest perform these methods of troubleshooting and check if there changes: method 1: run hardware , device troubleshooter.   the troubleshooter will scan and repair detected error. run troubleshooter , fo

if ever had reason @ mac now.... got new xbox kids..... had create new microsoft accounts did on brand new laptop.  big mistake.  made parent account , 2 kids accounts.  these microsoft accounts xbox somehow hijacked windows 10 laptop , asking me to "verify account" there no box type in fulfill request.  in short, my laptop crippled because verify account popup.  example, loaded firefox can't use because of verify error. things have done: i have signed on ms , eliminated kids accounts family. i signing in locally. i have eliminated other users laptop. i have cleared playstore cache (whatever is) my problem: i loop of popups cannot satisfy: popup text: 1. make sure microsoft account verified before ask parent permission. 2. did mean switch apps?  microsoft family features trying open microsoft family features.  (love verbage) 3. verify account continue using microsoft family features. then click verify ,

i having windows 10 pro in laptop before formatting because of few reasons. when tried upgrade windows 10  back, program installed windows 10 home instead of pro paid version. well, how bring pro version 64 based processor laptop? please help!!! time i'm running windows 10 home in laptop , wanted windows 10 pro possible!!!!   ***post moved moderator appropriate forum category.*** hi, windows 10 unveils new innovations & better ever. if windows 10 pro, may download through link . after downloading, follow steps on how use tool create installation media. let know if need further assistance. Windows / Windows 10 / Install, upgrade, & activate / PC

hello, bought windows 10 cd , install it, seems pretty fine until next few month notify me windows expire , tell me insert product key . somehow when applied product key says invalid code, i'm confused right never use product key before . can ? where did cd? where did key? is key same version cd Windows / Windows 10 / Install, upgrade, & activate / PC

hi, have tried installing windows again using mediacreationtool tool , stood on terms , chose create install media (usp flash drive, dvd or ios file) pc, chose language , bit 64 wanted install windows 10 pro , did not find. and have windows 10 pro  why? solution? click in edition list box, choose edition click next . windows 10 - contains windows 10 home , windows 10 pro. windows 10 home single language - select edition if running windows 10 single language, windows 8 single language or windows 8.1 bing. windows 10 n - select edition if reside in europe , not contain windows media player. contains windows 10 home n, windows 10 pro n. so, choose windows 10. when run setup within windows 10 pro, default pro. if boot install media, give choice of selecting pro. how to: perform clean install of windows 10 Windows / Windows 10

i'm going try , make short , simple. son , decided build our first gaming pc! got put , ran problems updating motherboard bios , our pc randomly freeze after installing windows 10, decided wipe pc clean , start over. seeing how installed windows 10 , anti virus program seen no reason save anything. guess that's wrong. every time enter product key tells me invalid , i'm getting error code 0xc004c008. there away me enter product key , work? have a receipt , packaging micro center. try telephone activation open run command (win+r) · type "slui 4" · have select country or region · dialog box appear , can see telephone number , installation id. · call number , provide installation id offline activation · provide confirmation id · can activate product after enterig confirmation id. Windows / Windows 10

i have desktop & laptop on windows 10, , mac air.  laptop has, whatever reason, started asking network credentials when want view files on desktop via home network, while mac has been fine (in spite of apple!). i have tried microsoft account  id & password, log in desktop , laptop independent pcs, no avail.  have tried ids & passwords have ever used.  go when bought laptop , start again.  have no valuable files on laptop.  help, please! ***post moved moderator appropriate forum category.*** hi alan, regarding concern, can reinstall windows 10 laptop using our windows media creation tool provided on link. let know if need further assistance. Windows / Windows 10 / Install, upgrade, & activate / PC

after upgrading creators update, windows store no longer opens. start menu slow come , can no longer search using too. films & tv app no longer open files, coming error "the remote procedure call failed." i've tried several fixes such restarting pc begin , resetting windows apps using powershell cannot normal. it's not possible me revert old update. thank in advance. hello, suggest try creating new user account , see if issue persists on that. regards. Windows / Windows 10 / Microsoft Store / PC

hi, i'd set folder files organized media creation date , secondary ordering of alphabetical. if 2 files created on same day ordered alphabetically.  is possible? thank you! try this, think doing want, using <shift> click in column heading of explorer second required choice. 1 open explorer @ folder want can see pictures. 2 under 'change view type' icon, pull down , click 'details'. 3 in column want primary choice <left> click it's heading, i.e. date. multiple left clicks on date should list files in forward or reverse date order. 4 press <shift> , left click on column wish secondary order, i.e. name. i don't have massive amount of pictures active on pc, few have seems work ( think ). 5 change view type how want it, i.e. medium icons or whatever. hope helps. Windows / Win

my pc recognizes printer says ready not print.  there no warning , when @ printing log says printing. thank carol what make , specific model of printer? is printer connected wifi? if no, ignore rest of reply. if yes ... go devices , printers, right-click on icon printer, select "printer properties" , select "ports" tab what content of "port" column on line checked , highlighted?  may need click , drag on faint vertical line between "ports" , "description" see entire width of ports column use printer's front panel controls determine printer's ip address.  see printer's user guide instructions.  if need step, don't forget answer first question above. Windows / Windows 7 / Devices & drivers

hey everyone hope you're having day. i've got error quite frustrating. running win7, , audio control panel inaccessible me. by this, mean when right click on audio icon bottom right, , select either playback or recording devices, pops split second , disappears. can open volume mixer, works, cannot go further that. i have got msi h61m e23 mobo, , i've tried going download section of msi site says doesn't exist , cannot load. i'm not sure how go addressing issue, has had similar problems? love in regard. thanks much. ross hi, corrupted sound card driver 1 of reasons why having issue playback devices. assist better, kindly answer questions below: have made changes computer prior issue? what other troubleshooting steps have done far? have tried using microsoft easy fix solution windows 7? if not, kindly check link to use microsoft easy fix solutions. regards

when start windows 7, window patriot external hard drive appears. how can resolve that. hi peter, to better isolate issue, we'd ask questions: what message showing on small window you're getting patriot external drive? did make changes computer settings before window start popping upon booting? let know can assist better. thank you. Windows / Windows 7 / Devices & drivers

how hp windows 7 out of deep sleep mode? hi bob, we know if having trouble waking computer deep sleep mode. kindly provide more details can assist more effectively. we forward hear you. Windows / Windows 7 / Performance & system failures

hi. got error message right after system/comp program update, problem might that, since i've been getting quite lot of blue screens in last few weeks, different error/ bugcheck code, i'm worried comp dying. system windows 7 (home edition quess? literally says name when open comp never remember). asus laptop, can't remember other details right now. i'm unsure need solve this. hi, the error code 0x0000003b occurs if error in microsoft ieee 1394 driver stack not initialize correctly. suggest checking article contains information particular error code , how fix it. get if need further assistance. Windows / Windows 7 / Performance & system failures

hi, i've read as can notification still don't understand has happened. today, renewed norton security online, thought loading correctly except had timed out warning seemed correct when re-opened norton. i've had laptop 5yrs , have never seen notification before. in bottom right corner of screen , screen has black background. norton not down them. tried phoning microsoft support number re-validate product key end speaking 3 different indian people , have concerns fake. internet user, not techi, ok continue is? internet working ok. help. errr.....not sure i've done or if permanent fix. restored laptop previous timeline, week ago , logged norton account , re-loaded new subscription. seems ok.....for now. Windows / Windows 7 / Performance & system failures

hello sir, i"m using windows 7 ultimate on computer. have an external hard drive , turned on "bitlocker drive encryption" protect data.                                     encryption process slow that's why decided turn off bitlocker drive encryption. read many faqs on microsoft forum , came know turn off bitlocker need decrypt drive. so, after 11% of encryption being done chose decrypt . decrypting process on going slow encryption process was. pause decryption process , remove hdd computer.                                     after days have inserted hdd in computer , asking recovery key not password unlock drive. trying open hdd asking recovery key only although have password unlock hdd previously.                                      now found bitlocker drive encryption recovery key computer , paste recovery key asking "type recovery key". after click on next button showing error "error recovering disk g:

i have had several issues windows 7, first not being able update, has been resolved. second other issue not able scan computer, when last month able , of sudden not getting option. have hp envy 4520 in 1 , updates on printer have been installed, except 1 windows 7 isn't allowing me so. @ wits end not know else do. code when wu error code 80070490. after reading other post have tried cmd , there no error codes can see. have followed instructions selecting option wu not check updates , restarted , performed cmd. @ complete lost , can't afford upgrade windows 10.  i have tried , still continue same error. have tried "fix it" , nothing. know ms want's upgrade, there of can't due our financial situation. thank you! hi armida, let's use troubleshooter address error code 80070490. please follow troubleshooting steps on link , , make sure select appropriate operating system.

please can me marketplace not working, showing marketplace not available in country in nigeria using windows phone device running windows phone 7? if so, device no longer supported. should consider obtaining new device running windows 10 mobile. Windows / Windows 7 / Install, upgrade, & activate

hi. i'm buying 'new' desktop. have 1tb ssd in current one, , planning take , put in new pc has 250gb hdd. have copy of win 7 professional, save me trouble of doing clean install, i'm planning on using sysprep.exe perform out of box on ssd before swap, swapping drives , booting on new pc. the ssd has c partition windows on it; partition (e) used large storage of media files/documents etc, , small recovery partition (f). having never used sysprep, i'm not sure expect. i'm hoping 2 partitions e , f will be unaffected, , copy of windows on c be returned out of box welcome state, , will automatically install drivers new pc during setup if did clean install of windows. sound right, or making mistake , should install windows from the disc? thanks.  there no need sys prep. long windows 7 professional full retail license, install ssd in new computer, boot it, windows 7 professional reconfigure itsel

split thread. when suggest in first paragraph response 'windows cannot access specified device, path, or file. may not have appropriate permissions access them. i running windows 7 i have run full malware check avg. i have problem because iolo system mechanic not run , cannot check system program. i unable create new user account. Windows / Windows 7 / Programs

can tell me how pin pad square pop on windows 8 log in screen? forgot password. can tell me how pin pad square pop on windows 8 log in screen? i forgot password. hi, " what if forget windows 8/8.1 password" http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1tc=windows-8 if you've forgotten windows password, there several ways retrieve or reset it: if pc on domain, system administrator must reset password. if you're using microsoft account, can reset password online. more info, go reset password webpage. if you're using local account, use password hint reminder. if you've tried these suggestions , still can't sign in: if have windows 8.1 , you'll need reinstall windows. if have windows rt 8.1 , you'll need contact pc manufacturer. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@ microsoft forbids assistance being given in these for

getting message " instance running" @ top , "configuration system failed initialize " in box still running windows 8 not windows 10 hi raymond, to better concern, ask few questions: when getting these error messages? how long have been experiencing issue? do remember making changes prior issue? looking forward response. Windows / Windows 8 / Performance & system failures

my pc won't activate. don't know why since great grandmother died gave me computer in her , factory reset , when try update it tell me failed restoring original  settings. when tried activate thing tell me cant. thing wont let me put new activation code in reason. hp 110 desktop pc series model no. 110-023w  hi, with windows 8/8.1 product key on preinstalled operating systems (hp, acer, etc) embedded in bios in motherboard, lost and/or worn c.o.a. sticker problem no more. when reinstall pick product key , activate system automatically. if not or have activation problems, follow these steps: " how activate windows 8 , 8.1 phone" http://www.eightforums.com/tutorials/24636-activate-windows-8-phone.html follow these steps , phone activation , hold on real person assist you. option 2 activate windows 8.1 phone 1. step 2, 3, 4, 5, or 6 below or able do. 2. press

our photographer sent me link our photos had uploaded onedrive. made mistake of not downloading files own onedrive , has since deleted them onedrive link empty when click on it. there anyway these files back? it's been more 30 days recycle bin empty. way of recovering recycle bin? **post moved moderator appropriate forum category.** hi kristina, which windows version using? to recover deleted files recycle bin, please visit link below: restoring recycle bin let me know if have further concerns. regards. Windows / Other/Unknown / Files, folders, & storage

greeting, i had connected bose mini speakers via bluetooth , stopped working. can not connect them again. i wander if disconnected something... don't know problem is. can me find solution problem? thank you, carmina  ***post moved moderator appropriate forum category.*** greeting, i had connected bose mini speakers via bluetooth , stopped working. can not connect them again. i wander if disconnected something... don't know problem is. can me find solution problem? thank you, carmina  hi carmina, for better assistance, we'd ask following: which windows version using? were there changes made computer prior issue? we're looking forward reply. Windows / Other/Unknown / Devices & drivers

when typing in reply yahoo mail, takes forever. pauses , have hit backspace continually finish word. should 30 second 2 sentence email takes 15 minutes sometimes. why curser keep [ausing though it's thinking? let me type! hello? out there?? Windows / Windows Vista

need help, want boot or recover. gives failure 303 & need option restore use without putting more money in old laptop.. hi there, to better concern, kindly answer following: what exact error message you're getting? please send screenshot of error message. what troubleshooting steps have tried? looking forward response. Windows / Windows 8.1 / Windows update, recovery, & backup

hi all i trying download security update keeps on failing , code 80070490 appears each time ? hi john, in order assist you, tell us: the make , model of device? have made recent changes on device prior issue? what troubleshooting steps have tried fix issue? we'll looking forward response. Windows / Windows 8.1 / Windows update, recovery, & backup

please can me windows 8.1 pro product key hi, what exact want it? more information required assist correctly. cheers. Windows / Windows 8.1 / Install, upgrade, & activate / Activate

<p></p>i can't install app hi chan, assist difficulty you've encountered in installing app on computer, ask few questions sort out causes problem. what app trying install? did receive error message while installing app? do want add computer family account? more information family settings, please check out set family . looking forward reply. regards. Windows / Windows 8.1 / Install, upgrade, & activate / Download and install

hi,i want sign bing ads account sign form require me put in company name.what do now,i don't have company,i beginner in affiliate marketing.somebody please help. thank you. hi li , thank inquiry.   the company name can part whatever want becomes account name bing ads account. advertisers use own name company name.   i hope helps! please reply if have further questions or concerns. more happy assist.   thank choosing bing ads!   gene b. bing ads technical support feedback bing ads support Bing / Bing Ads / Bing Ads customers / Getting started with Bing Ads

i dont have site map  glisters.com  , better have site map . many people have question site maps of no use please advive . friend has website has site map did not him  rent offices  . benfits of site map . moved from: [bing / mobile search / sharing , social search results / other] hi, a sitemap users locate specific products found on website. helps browsers search engines site. pros , cons of sitemap, recommend posting inquiry on our msdn forum . it's support branch of microsoft specializes in programming , developer's bloc. feel free post if have other inquiries. Bing / Other / Developers and webmasters

today operating system updated recent updates microsoft. before, clear entries in bing search history in edge 1 one checking boxes right of each; after update, option appears after click "clear bing search history"; with" show recent searches in search history" on, searches shown under today, cannot clear them computer because there no means clear them. mean cannot clear bing search history @ all; in such case list under today keep piling up. appreciate helping me overcome new issue, if indeed issue. moved from: bing / other / bing users , consumers hello, have tried clearing edge browser cache? have gone bing.com > select search history in settings select manage search history click view & clear search or browsing history clear history  Bing / Safety and privacy / Search

just got new spectre 360 windows 10 , edge browser while else good, moment open gmail on edge (not gmail app) , 2 finger browser doesn't work on touch pad. if shift other window works normally. any idea causes - guess gmail issue edge? any suggestions ram case moved moderator appropriate forum category. hi ram, there different models of cars in world, different looks , features. same browsers, browsers have differences looks , features too, , leads query. no need worry, has no impact on pc's performance @ all. should have more questions, feel free ask. regards. Microsoft Edge / All other issues / Windows 10

has been bugging me few months now. since an update last year (i'm assuming) monitors both displaying same image when have background set 'slideshow'. prior have different image on each monitor without having made changes. ability can't find settings it. i've found plenty of references setting different fixed image on each monitor , other people asking how turn off feature while ago want have different photo displaying on each monitor while running background set slideshow. hi chris, to fix issue, suggest update display adapter's driver or reinstall it. determine if have installed correct driver graphics card. update driver, please follow steps below: press windows + x keys. select device manager . expand display adapters category, right-click graphics card , select update driver software . select search automatically for update driver software . if windows doesn't find new driver,

upgraded win 8 8.1 win 10 backup & restore fails ( cant open nessary file ) i wish thank ever 1 replied thread  as of 4/3/17 problem solved me the problem in sever 12 not correctly reading backup drive ( toshiba external  hd ) windows format or not clean or reformat drive correctly . i used third party software delete partitions, wipe drive , reformat. then run win 7 backup & restore  completed including image of os ( win 10 ) once again thank of you for input on problem     Windows / Windows 10 / Windows update, recovery, & backup / PC

i purchased new acer aspirer11 , within days realized  something wrong.tried running defender,mcafee  and both failed find anything, @ point started noticing strange  files tried downloading  an anti malware  but failed run tried refresh=didn't work, tried restore=said not enough memory .so entered bios don't want reboot because i'm unsure if info on there corrupted.also have no  recovery drive pleas help moved virus & malware i purchased new acer aspirer11 , within days realized  something wrong.tried running defender,mcafee  and both failed find anything, @ point started noticing strange  files tried downloading  an anti malware  but failed run tried refresh=didn't work, tried restore=said not enough memory .so entered bios don't want reboot because i'm unsure if info on there corrupted.also have no  recovery drive pleas help suggest follow  all of the   steps recomme

running windows 10 10.0.14393 build 14393 whenever open edge, screen flickers couple of times , freezes. remedy manually restart pc.  cannot logon microsoft account. because whenever popup comes choosing account logon/register with.. freezes again.. seems every function in windows uses edge crash or freeze desktop. seems it's happening since updated system build 14393.  hi, to assist this, check answer of mlharmon on october 15, 2015 link . update result. kind regards. Windows / Windows 10 / Windows update, recovery, & backup / PC

hello, having problem reset on pc. have tried reinstalling windows, have tried hitting reset button when search reset in search bar. none of works, says is,"your reset unsuccessful; nothing changed," dont want buy hard drive.i desperately need because computer hasnt been reset since 2014 lol. please help, henry. backup data if not have windows 10 installation media click  here  to download media creation tool (click on download tool now), can download latest windows 10 iso (select create installation media pc), can create bootable usb flash drive (min 4gb) using tool or create iso file can later burn dvd then, boot pc installation media created (change boot order in bios) since  you had windows 10 installed , activated on pc during installation process skip steps ask product key , select option 'i reinstalling windows 10 on pc', , activation not issue, pc have digital entitlement stored

my 64 bit acer computer has windows 10 pro version 1607. when using windows updater upgrade version 1703, computer crashes @ 75% installation. after rebooting, installation continues crashes again @ 87% installation. reboot time reverts version 1607 error message stating windows failed update. all drivers date.  this same problem occurred when upgrading computer windows 8 10 long time ago. it looks microsoft never identified or fixed problem then, recurring now. suspect is hardware issue video card because fan loud , continuous during crashes. hi, windows update failure may due lousy internet connection or previous update hasn't been installed. let's run windows update troubleshooter repair problems windows update. kindly click " download troubleshooter windows 10 " link download , run troubleshooter. if issue persists when trying update, let's reset windows update components

why update windows 10 version 1607 - kb3176936 keep failing? victor please provide more information cause of problem may diagnosed.   please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.   please provide copy of system information file. access system information file select keyboard shortcut win+r , type msinfo32 and click ok . place cursor on system summary . select file, export , give file name noting located. click save . files in txt file format preferred. do not place cursor within body of report before exporting file. the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in langua

else having issue? creators update installed fine,  locks system daily few minutes after booting laptop. if roll update, try reinstall? know if patch coming? eric, thanks info , advice. however, system kept locking before sfc scan got halfway done. ended rolling previous windows 10 version before creators update. able run sfc found errors , corrected them. ran dism. windows 10 boots faster creators update out. not in hurry reinstall that.  Windows / Windows 10 / Windows update, recovery, & backup / PC

any figuring out what was responsible would appreciated. 2 minidump files available (.zip): https://1drv.ms/u/s!aum7tqft0lhmo4pssbr0xqyjc-sdpq msinfo: https://1drv.ms/u/s!aum7tqft0lhmo4ptivdyjeuq6uflzw thanks! have 3rd party antivirus, security software installed? Windows / Windows 10 / Windows update, recovery, & backup / PC

hi, found out today daughter's email account linked child else parent under microsoft family.  this person used (teenage) manager of daughter's. how sever microsoft family link? thank you, jim hi jim, you can make changes daughter's email account remove linked account. follow steps below: have daughter sign in account on page. you see connected accounts in family. under daughter's account, click on remove yourself . confirm removal clicking on remove . read more setting family safety on page . let know if steps allow correct setup. regards. Windows / Windows 10 / Family / PC

have worked on issue several times now, no resolution. have set time limits , blocked websites keep kids safe apparently have unrestricted access. providing false sense of security customers me. i'm looking minimal restrictions here , microsoft has not only dropped ball appears punting stands. beyond frustrated! i've had take plug away restrict access. hi, to understand why issue happens , correct it, please answer questions below: did start after installing updates on computer? what suggestions have looked , tried? check page find answers common issues in family safety. can refer general troubleshooting section of page more suggestions in resolving problem experiencing. let know if have questions. regards. Windows / Windows 10 / Family / PC