Reset laptop to factory state so I can add it cleanly back to home - Microsoft Community

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i have desktop & laptop on windows 10, , mac air.  laptop has, whatever reason, started asking network credentials when want view files on desktop via home network, while mac has been fine (in spite of apple!). i have tried microsoft account  id & password, log in desktop , laptop independent pcs, no avail.  have tried ids & passwords have ever used.  go when bought laptop , start again.  have no valuable files on laptop. 

help, please!

***post moved moderator appropriate forum category.***

hi alan,

regarding concern, can reinstall windows 10 laptop using our windows media creation tool provided on link.

let know if need further assistance.



Windows / Windows 10 / Install, upgrade, & activate / PC



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