Windows 10 v1511 update failure - Microsoft Community

conscious support earliest version of windows 10 (1507) due withdrawn next month, have spent of past week trying unsuccessfully update version of windows 10 (1511) latest version (creators version 1703) before 1511 becomes next in line chop.

i started off going down manual update route. failed on reaching 75% of “working on updates” blue screen of death stating “your pc ran problem , needs restart. unable continue installation. restoring previous version of windows”. final stopcode message stated “page fault in non-paged area”. did bit of internet searching, recommended number of steps avoid issue, duly implemented:

1. i ran windows update troubleshooter
2. i physically removed, replaced, ram cards on motherboard
3. i ran memory diagnostic check, found no problems
4. i ran command dism.exe /online /cleanup-image /restorehealth
5. i ran sfc /scannow, apparently found corrupt files & repaired them

still no joy. decided try re-installing via iso method. didn’t work either, time giving message:

 “we couldn’t install windows 10

0x0c1900101-0x4000d

the installation failed in second boot phase error during migrate_data operation”.

i tried other recommended steps:

1. i disconnected peripheral hardware devices
2. i disabled sandboxie, shadowprotect, , windscribe (vpn)
3. i did clean boot, using msconfig hide microsoft services, opened task manager , disabled startup programs, before restarting pc
4. i disabled windows defender ( anti-virus software), , re-ran win 10 iso installation program mediacreationtool.exe

despite these precautions, still failed same error, looking @ link https://technet.microsoft.com/en-us/itpro/windows/deploy/resolve-windows-10-upgrade-errors?f=255&mspperror=-2147217396 suggests due driver issue.

now not technically savvy, have tried of suggestions can find out there none have worked, , feel banging head against brick wall. please can advise? have extracted following portion c:\$windows.~bt\sources\rollback\setupacct.log file may enable shed light on issue:

2017-04-19 11:40:10, info                  sp     initiating rollback/uninstall, phase = 0

2017-04-19 11:40:10, info                         initializing diagnostics helper; data file = d:\$windows.~bt\sources\diagnostics\diagnostics.dat

2017-04-19 11:40:10, info                         found existing diagnostics data, attempting load it.

2017-04-19 11:40:10, info                  sp     disable shift-f10 command prompt hotkey

2017-04-19 11:40:10, info                  sp     rollback: showing splash window begin text: attempting recover installation...

2017-04-19 11:40:10, info                  sp     current phase string : oobeboot,start

2017-04-19 11:40:10, info                  sp     current op string    : 133,start

2017-04-19 11:40:10, info                  sp     current result string: null

2017-04-19 11:40:10, info                  sp     current bugcheck string: null

2017-04-19 11:40:10, info                  sp     connected standby str: no

2017-04-19 11:40:10, info                  sp     connected standby    : no

2017-04-19 11:40:10, info                  sp     current phase : 4

2017-04-19 11:40:10, info                  sp     current op    : 13

2017-04-19 11:40:10, info                  sp     current result: unknown

2017-04-19 11:40:10, info                  sp     analyzing system in d:\windows

2017-04-19 11:40:17, info                  sp     crash 0x00000050 detected

2017-04-19 11:40:17, info                  sp       parameter 1  : 0xfffff802a437c190

2017-04-19 11:40:17, info                  sp       parameter 2  : 0x10

2017-04-19 11:40:17, info                  sp       parameter 3  : 0xfffff802a437c190

2017-04-19 11:40:17, info                  sp       parameter 4  : 0x2

2017-04-19 11:40:17, info                  sp       frame  0, module: nt

2017-04-19 11:40:17, info                  sp       frame  1, module: nt

2017-04-19 11:40:17, info                  sp       frame  2, module: nt

2017-04-19 11:40:17, info                  sp       frame  3, module: nt

2017-04-19 11:40:17, info                  sp       frame  4, module: ldrvpro64.sys

2017-04-19 11:40:17, info                  sp       frame  5, module: ldrvpro64.sys

2017-04-19 11:40:17, info                  sp       frame  6, module: ldrvpro64.sys

2017-04-19 11:40:17, info                  sp       frame  7, module: nt

2017-04-19 11:40:17, info                  sp       frame  8, module: nt

2017-04-19 11:40:17, info                  sp     pextractcrashdump: found page file @ d:\pagefile.sys; attempting extract crash dump d:\$windows.~bt\sources\rollback\setupmem.dmp

2017-04-19 11:40:20, info                  sp     pextractcrashdump: extracted crash dump d:\pagefile.sys d:\$windows.~bt\sources\rollback\setupmem.dmp.

2017-04-19 11:40:20, info                  sp     cannot recover system.

2017-04-19 11:40:20, info                  sp     rollback: showing splash window restoring text: restoring previous version of windows...

2017-04-19 11:40:20, info                  sp     setupplatfrom: executing execute.prerollback commands

2017-04-19 11:40:20, info       [0x064149] ibslib rollbackexecutesequence in progress...

2017-04-19 11:40:21, info       [0x064130] ibslib executerollbacksequence: checkpoint(setupplatformonlineapplycheckpoint) rollback in progress.

many thanks,

graham

2017-04-19 11:40:17, info                  sp       frame  4, module: ldrvpro64.sys

that may clue.  it?  looks can rid of...

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/upgrade-to-windows-10-anniversary-edition-1607/4b7c8bdc-1f65-440d-a6d8-3fa6375e6873 

good luck

robert aldwinckle
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Windows / Windows 10 / Windows update, recovery, & backup / PC