Windows 10 pro (recovered) not working - Microsoft Community
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i have hp probook laptop (core i5, 8gb ram) windows 10 pro upgraded on it. factory loaded os win 7 pro. since few days speaker not functional. hp support guided me reload driver speaker, did not solve issue. guided me a reset of pc. after reset done , laptop restarted, got stuck more 15 hours on black screen spinning dots if update going on in background. tried number of things laptop did not boot.
i have created installation media windows 10 on usb drive using option available on microsoft website. when use boot laptop using usb, windows setup popup comes 2 options - "install now" , "repair computer"
on clicking "repair computer", windows giving me option troubleshoot pc. under troubleshooting tried following options:
1. startup repair - msg after tired - "startup repair could'nt repair pc"
has create log file name "srttrail.txt"
2. system restore - msg "no restore points have been created on computer's system drive"
3. system image recovery - msg "windows cannot find system image on computer"
options troubleshoot have failed.
have access command prompt above options under troubleshooting. not sure if of help.
finally restarted laptop , tried option "install now". have done following steps here:
1. skipped step put in windows activation code. msg said if reinstallation windows automatically activated.
2. select operating system want install - selected windows 10 pro , clicked next.
3. accepted license agreement.
4. custom install option selected not allow select upgrade option.
5. want tinstall windows: give 4 drive options in pop up-
- system
- windows
- hp_recovery
-hp _tools
(below list there following options - refresh, delete, format, new, load driver, extend)
windows drive selected shows total size 913.4gb , free space 813.5gb.
click on next here , following msg comes (refer image 1).
post msg setup not able use existing partition (refer image 2)
windows setup not progress here onwards.
now don't know do. please help!
hi,
would able go step asked select operating system want install? if windows 10 home available, select , proceed installation. if went through, activate windows changing license.
please advise necessary.
Windows / Windows 10 / Windows update, recovery, & backup / PC
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