Windows 8.1 Laptop will not stay connected to wifi. - Microsoft Community

before generic response:

i not have third party anti-virus software. windows defender.

all of other devices connect , remain connected.

i have tried command prompt "netsh winsock reset all"

my router have latest drivers/updates

i have set power settings prevent computer turning off wifi adapter save power.

dxdiag:

operating system: windows 8.1 64-bit (6.3, build 9600) (9600.winblue_ltsb.170204-0600)
           language: english (regional setting: english)
system manufacturer: samsung electronics co., ltd.
       system model: 350v5c/350v5x/350v4c/350v4x/351v5c/351v5x/351v4c/351v4x/3540vc/3
               bios: p02abe
          processor: intel(r) core(tm) i5-3210m cpu @ 2.50ghz (4 cpus), ~2.5ghz
             memory: 6144mb ram
available os memory: 6036mb ram
          page file: 1849mb used, 5146mb available
        windows dir: c:\windows
    directx version: directx 11
dx setup parameters: not found
   user dpi setting: using system dpi
 system dpi setting: 96 dpi (100 percent)
    dwm dpi scaling: disabled
     dxdiag version: 6.03.9600.17415 64bit unicode

hi matt,

additional details issue helpful in order assist effectively. reason, kindly verify following:

• have done troubleshooting steps fix intermittent connection on laptop?
• have tried uninstalling wireless driver of laptop?
• what’s make , model of router?
• what wireless frequency using? 2.5 ghz or 5 ghz frequency?

awaiting response.

Windows / Windows 8.1 / Network & internet