Windows 10 Laptop Reset Stuck at 64% and keeps on restarting - Microsoft Community

windows 10 laptop reset stuck @ 64% , keeps on restarting. have downloaded , saved media creation tool on usb . have changed boot sequence not read usb @ all. shall do?

answer-by-number:

1. did computer come win10 preinstalled, did you clean install of win10, or did upgrade win7 computer or win8.1 computer [<=pick one!] to win10?

2. manufactured computer (e.g., dell; hp; acer; lenovo; asus)?

3. has norton application or mcafee application ever been installed on computer since bought it?

4. have ever run norton removal tool and/or mcafee consumer products removal tool?

5. version & os build of windows 10 is installed?

• press & hold windows key , press the r key. in the run dialog, type winver , press the enter key.

6. problems having thought reset might resolve?

Windows / Windows 10 / Windows update, recovery, & backup / PC