Blue Sceen Error - BCCode: 1000007e - Microsoft Community
i have posted question have not received answer trying again...
hi there,
i have come across new issue on pc. if try put computer sleep mode, will. however, when wake up, gives me black screen 30 seconds tells me windows shut down unexpectedly. when start normally, has been giving me error code. here details...
problem signature:
problem event name: bluescreen
os version: 6.1.7601.2.1.0.768.3
locale id: 1033
additional information problem:
bccode: 1000007e
bcp1: ffffffffc0000005
bcp2: fffff88005aec470
bcp3: fffff8800aa64598
bcp4: fffff8800aa63df0
os version: 6_1_7601
service pack: 1_0
product: 768_1
files describe problem:
c:\windows\minidump\031417-27440-01.dmp
c:\users\rachel\appdata\local\temp\wer-187419-0.sysdata.xml
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c:\windows\system32\en-us\erofflps.txt
i can't stand when computer not running should. i've tried resolving guided issue still not resolved. attach mini dump file don't know best way so. here summary of pc specs...
pc - hp envy hp 810-135qe
operating system
windows 7 home premium 64-bit sp1
cpu
intel core i7 4770 @ 3.40ghz 32 °c
haswell 22nm technology
ram
16.0gb dual-channel ddr3 @ 798mhz (11-11-11-28)
motherboard
hewlett-packard 2af3 (socket 0) 34 °c
graphics
benq rl2455 (1920x1080@60hz)
lg tv rvu (1920x1080@60hz)
2047mb nvidia geforce gtx 645 (unknown) 30 °c
storage
1863gb seagate st2000dm 001-1ch164 scsi disk device (sata) 31 °c
optical drives
hp bddvdrw ch30l scsi cdrom device
audio
nvidia virtual audio device (wave extensible) (wdm)
event viewer - critical error report - error comes every time put computer sleep reboot (in event viewer).
i can't seem upload minidump file. it's saying don't have permission open files, though have administrative permissions , double checked. once figure out work around, can send too.
can give more detailed information if needed well. appreciated!
***please respond if responding , work through solution!
your bsod looks this:
but see on bsod not real problem @ crash dump files closer look.
all 3 of crash dumps implicate same file iusb3xhc.sys (a usb driver):
going hp support site usb drivers on link:
then can see download windows 7 x64 usb drivers hp says need:
so should download , install usb drivers, restart system , if still crashes upload new crash dump files (not old ones).
if nvidia drivers current, hang on those...
Windows / Windows 7 / Performance & system failures
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