Windows 8.1 shutting down - Microsoft Community

computer shuts down & turns off after 15 minutes. refreshed other day & no longer have microsoft office. use everyday in business. asks me purchase office now.

hi,

overheating normal cause of shutting down irregularly, have computer.

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this explains refresh , saved , isn't.

"how refresh windows 8 , windows 8.1"

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

   note

which settings preserved

• all user accounts.
• files in users' c:\users\(user-name) folders. (ex: desktop, documents, music, etc...)
• wireless network connections
• apps windows store kept.
• mobile broadband connections
• bitlocker , bitlocker go settings
• drive letter assignments
• personalization settings such lock screen background , desktop wallpaper
• choices made during windows welcome, such computer name , user accounts, not change.
• network, libraries, , windows update settings not change.
• customer experience improvement program settings not change.
• windows error reporting settings not change.
• some drivers may or may not removed.

which settings not preserved

• file type associations
• display settings
• user settings
• windows firewall settings
• app settings
• all installed 3rd party desktop programs (not store apps). list of removed apps saved on desktop after refresh finished let know programs removed.
• you pc settings changed defaults.
• installed windows updates removed.
• some drivers may or may not removed.

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"manage, download, up, or restore office products"

https://products.office.com/en/download-back-up-restore-microsoft-office-products

"find office product key"

https://support.office.com/en-us/article/find-your-office-product-key-12a5763a-d45c-4685-8c95-a44500213759

"repair office application"

https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-us&rs=en-us&ad=us&fromar=1

cheers.

Windows / Windows 8.1 / Performance & system failures