BSOD windows 7 - Microsoft Community


hello guys,

i've windows 7 crashing. i've tried analyze core file, i'm not sure issue is.

below output when ran windbg

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        bugcheck analysis                                    *
*                                                                             *
*******************************************************************************

irql_not_less_or_equal (a)
attempt made access pageable (or invalid) address @ an
interrupt request level (irql) high.  this usually
caused drivers using improper addresses.
if kernel debugger available stack backtrace.
arguments:
arg1: 0000000000000008, memory referenced
arg2: 0000000000000002, irql
arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not execute operation, 1 = execute operation (only on chips support level of status)
arg4: fffff80003088176, address referenced memory

debugging details:
------------------


dump_class: 1

dump_qualifier: 400

build_version_string:  7601.23418.amd64fre.win7sp1_ldr.160408-2045

system_manufacturer:  hewlett-packard

system_product_name:  hp elitebook 8570p

system_sku:  e1y27ut#aba

system_version:  a1029d1103

bios_vendor:  hewlett-packard

bios_version:  68icf ver. f.66

bios_date:  09/29/2016

baseboard_manufacturer:  hewlett-packard

baseboard_product:  17a7

baseboard_version:  kbc version 42.38

dump_type:  2

bugcheck_p1: 8

bugcheck_p2: 2

bugcheck_p3: 1

bugcheck_p4: fffff80003088176

write_address: getpointerfromaddress: unable read fffff800032b9100
unable mmsystemrangestart
getulongptrfromaddress: unable read fffff800032b92e8
getulongptrfromaddress: unable read fffff800032b9498
getpointerfromaddress: unable read fffff800032b90b8
 0000000000000008 

current_irql:  2

faulting_ip: 
nt!kiinserttimertable+c6
fffff800`03088176 4c894008        mov     qword ptr [rax+8],r8

cpu_count: 4

cpu_mhz: bb1

cpu_vendor:  genuineintel

cpu_family: 6

cpu_model: 3a

cpu_stepping: 9

cpu_microcode: 6,3a,9,0 (f,m,s,r)  sig: 16'00000000 (cache) 16'00000000 (init)

customer_crash_count:  1

default_bucket_id:  win7_driver_fault

bugcheck_str:  0xa

process_name:  system

analysis_session_host:  dfwwincr0dp12

analysis_session_time:  04-04-2017 17:30:45.0387

analysis_version: 10.0.14321.1024 amd64fre

trap_frame:  fffff8800b9be0c0 -- (.trap 0xfffff8800b9be0c0)
note: trap frame not contain registers.
register values may zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=00000000000167a6
rdx=fffff88004723bc0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003088176 rsp=fffff8800b9be250 rbp=fffffa800be58088
 r8=fffffa800be58088  r9=00000000000000cd r10=fffff88003365180
r11=fffffa800be58000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv ei pl zr na po nc
nt!kiinserttimertable+0xc6:
fffff800`03088176 4c894008        mov     qword ptr [rax+8],r8 ds:00000000`00000008=????????????????
resetting default scope

last_control_transfer:  from fffff8000307b9a9 fffff8000307c400

stack_text:  
fffff880`0b9bdf78 fffff800`0307b9a9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!kebugcheckex
fffff880`0b9bdf80 fffff800`0307a620 : 00000000`000007ff fffff880`03372000 00000000`00000000 fffffa80`0be58068 : nt!kibugcheckdispatch+0x69
fffff880`0b9be0c0 fffff800`03088176 : 00000000`00000000 fffff880`01af5d8c fffffa80`0a3ee090 fffff880`0b9be2d0 : nt!kipagefault+0x260
fffff880`0b9be250 fffff800`03087eb0 : ffffffff`ff676980 fffff880`03365180 fffffa80`0be58068 00000000`00000000 : nt!kiinserttimertable+0xc6
fffff880`0b9be2b0 fffff800`03087da8 : 00000000`00000064 ffffffff`ff676980 fffffa80`0d330b50 00000000`00000000 : nt!kisettimerex+0xf0
fffff880`0b9be340 fffff880`03002b1f : 00000000`00000064 00000000`00000000 fffffa80`0a3ee090 00000000`00000000 : nt!kesettimer+0x14
fffff880`0b9be380 00000000`00000064 : 00000000`00000000 fffffa80`0a3ee090 00000000`00000000 00000000`00000000 : cag+0x2b1f
fffff880`0b9be388 00000000`00000000 : fffffa80`0a3ee090 00000000`00000000 00000000`00000000 20454e44`00000000 : 0x64


stack_command:  kb

thread_sha1_hash_mod_func:  6e13ed0f1922d074a4084ed8dff2080bde5dd3cd

thread_sha1_hash_mod_func_offset:  f6d155cd91fd1b0a0a3649aeeae65aae647e6240

thread_sha1_hash_mod:  c3aacf8a70cbbb7c04f7b81461b29191b34a2096

followup_ip: 
cag+2b1f
fffff880`03002b1f ??              ???

symbol_stack_index:  6

symbol_name:  cag+2b1f

followup_name:  machineowner

module_name: cag

image_name:  cag.sys

debug_flr_image_timestamp:  51598a1c

failure_bucket_id:  x64_0xa_cag+2b1f

bucket_id:  x64_0xa_cag+2b1f

primary_problem_class:  x64_0xa_cag+2b1f

target_time:  2017-03-31t15:06:50.000z

osbuild:  7601

osservicepack:  1000

servicepack_number: 0

os_revision: 0

suite_mask:  272

product_type:  1

osplatform_type:  x64

osname:  windows 7

osedition:  windows 7 winnt (service pack 1) terminalserver singleuserts

os_locale:  

user_lcid:  0

osbuild_timestamp:  2016-04-09 00:46:22

builddatestamp_str:  160408-2045

buildlab_str:  win7sp1_ldr

buildosver_str:  6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045

analysis_session_elapsed_time: 1255

analysis_source:  km

failure_id_hash_string:  km:x64_0xa_cag+2b1f

failure_id_hash:  {c115b098-f625-b62d-9dd9-8ef94e2531f2}

followup:     machineowner
---------

2: kd> lm
start             end                 module name
fffff800`00b9e000 fffff800`00ba8000   kdcom      (deferred)             
fffff800`0300d000 fffff800`035f3000   nt         (pdb symbols)          c:\symcache\ntkrnlmp.pdb\632b36e061b143b6928a84fc6964fb162\ntkrnlmp.pdb
fffff800`035f3000 fffff800`0363c000   hal        (deferred)             
fffff880`00c00000 fffff880`00c4c000   fltmgr     (deferred)             
fffff880`00c6a000 fffff880`00cb9000   mcupdate_genuineintel   (deferred)             
fffff880`00cb9000 fffff880`00ccd000   pshed      (deferred)             
fffff880`00ccd000 fffff880`00d2b000   clfs       (deferred)             
fffff880`00d2b000 fffff880`00da0000   ci         (deferred)             
fffff880`00da0000 fffff880`00dfc000   volmgrx    (deferred)             
fffff880`00e00000 fffff880`00e1a000   mountmgr   (deferred)             
fffff880`00e2c000 fffff880`00eee000   wdf01000   (deferred)             
fffff880`00eee000 fffff880`00efe000   wdfldr     (deferred)             
fffff880`00efe000 fffff880`00f55000   acpi       (deferred)             
fffff880`00f55000 fffff880`00f5e000   wmilib     (deferred)             
fffff880`00f5e000 fffff880`00f68000   msisadrv   (deferred)             
fffff880`00f68000 fffff880`00f9b000   pci        (deferred)             
fffff880`00f9b000 fffff880`00fa8000   vdrvroot   (deferred)             
fffff880`00fa8000 fffff880`00fb2000   iusb3hcs   (deferred)             
fffff880`00fb2000 fffff880`00fc7000   partmgr    (deferred)             
fffff880`00fc7000 fffff880`00fd0000   compbatt   (deferred)             
fffff880`00fd0000 fffff880`00fdc000   battc      (deferred)             
fffff880`00fdc000 fffff880`00ff1000   volmgr     (deferred)             
fffff880`01014000 fffff880`013b8000   iastor     (deferred)             
fffff880`013b8000 fffff880`013c3000   amdxata    (deferred)             
fffff880`013c3000 fffff880`013f7000   vboxnetlwf   (deferred)             
fffff880`01400000 fffff880`01416000   disk       (deferred)             
fffff880`01416000 fffff880`01446000   classpnp   (deferred)             
fffff880`01446000 fffff880`01470000   cdrom      (deferred)             
fffff880`01470000 fffff880`0149e000   ccsetx64   (deferred)             
fffff880`014ac000 fffff880`0152a000   symds64    (deferred)             
fffff880`0152a000 fffff880`0153e000   fileinfo   (deferred)             
fffff880`0153e000 fffff880`0158a000   volsnap    (deferred)             
fffff880`0158a000 fffff880`015c4000   rdyboost   (deferred)             
fffff880`015c4000 fffff880`015fe000   fvevol     (deferred)             
fffff880`01600000 fffff880`01673000   cng        (deferred)             
fffff880`0167a000 fffff880`01795000   symefa64   (deferred)             
fffff880`01795000 fffff880`017f3000   msrpc      (deferred)             
fffff880`01800000 fffff880`0180a000   hpdskflt   (deferred)             
fffff880`0181e000 fffff880`019c0000   ntfs       (deferred)             
fffff880`019c0000 fffff880`019db000   ksecdd     (deferred)             
fffff880`019db000 fffff880`019ec000   pcw        (deferred)             
fffff880`019ec000 fffff880`019f6000   fs_rec     (deferred)             
fffff880`019f6000 fffff880`019ff000   hwpolicy   (deferred)             
fffff880`01a00000 fffff880`01a60000   netio      (deferred)             
fffff880`01a60000 fffff880`01a8b000   ksecpkg    (deferred)             
fffff880`01a8b000 fffff880`01ad4000   fwpkclnt   (deferred)             
fffff880`01ad4000 fffff880`01ae4000   vmstorfl   (deferred)             
fffff880`01ae4000 fffff880`01aec000   spldr      (deferred)             
fffff880`01aed000 fffff880`01be0000   ndis       (deferred)             
fffff880`01be0000 fffff880`01bfe000   mup        (deferred)             
fffff880`01c01000 fffff880`01e00000   tcpip      (deferred)             
fffff880`03000000 fffff880`03034000   cag      t (no symbols)           
fffff880`03045000 fffff880`03096000   rdbss      (deferred)             
fffff880`03096000 fffff880`030a2000   nsiproxy   (deferred)             
fffff880`030a2000 fffff880`030ad000   mssmbios   (deferred)             
fffff880`030ad000 fffff880`031a7000   idsvia64   (deferred)             
fffff880`031a7000 fffff880`031f5000   mrxsmb10   (deferred)             
fffff880`04200000 fffff880`04238000   symevent64x86   (deferred)             
fffff880`04238000 fffff880`0424e000   vwififlt   (deferred)             
fffff880`0424e000 fffff880`0427c000   teefer     (deferred)             
fffff880`0427c000 fffff880`042a1000   dnelwf64   (deferred)             
fffff880`042a1000 fffff880`042c4000   vboxnetadp6   (deferred)             
fffff880`042d7000 fffff880`0439d000   srtsp64    (deferred)             
fffff880`0439d000 fffff880`043b3000   srtspx64   (deferred)             
fffff880`043b3000 fffff880`043ec000   ironx64    (deferred)             
fffff880`04400000 fffff880`0441b000   wanarp     (deferred)             
fffff880`0441b000 fffff880`046dbb80   spuvcbv_x64   (deferred)             
fffff880`046dc000 fffff880`047a5000   http       (deferred)             
fffff880`047df000 fffff880`047fc000   serial     (deferred)             
fffff880`04800000 fffff880`04883000   csc        (deferred)             
fffff880`04883000 fffff880`048a2000   dfsc       (deferred)             
fffff880`048a2000 fffff880`048b3000   blbdrive   (deferred)             
fffff880`048b3000 fffff880`048c9000   intelppm   (deferred)             
fffff880`048d3000 fffff880`0494e000   eectrl64   (deferred)             
fffff880`0494e000 fffff880`04976000   eraserutilrebootdrv   (deferred)             
fffff880`04976000 fffff880`04985000   discache   (deferred)             
fffff880`04985000 fffff880`049da000   atikmpag   (deferred)             
fffff880`04c00000 fffff880`04c89000   afd        (deferred)             
fffff880`04c89000 fffff880`04cce000   netbt      (deferred)             
fffff880`04cce000 fffff880`04cd7000   wfplwf     (deferred)             
fffff880`04ce0000 fffff880`04eef000   ex64       (deferred)             
fffff880`04eef000 fffff880`04f12000   eng64      (deferred)             
fffff880`04f12000 fffff880`04f1b000   null       (deferred)             
fffff880`04f1b000 fffff880`04f22000   beep       (deferred)             
fffff880`04f22000 fffff880`04f30000   vga        (deferred)             
fffff880`04f30000 fffff880`04f55000   videoprt   (deferred)             
fffff880`04f55000 fffff880`04f65000   watchdog   (deferred)             
fffff880`04f65000 fffff880`04f6e000   rdpcdd     (deferred)             
fffff880`04f6e000 fffff880`04f77000   rdpencdd   (deferred)             
fffff880`04f77000 fffff880`04f80000   rdprefmp   (deferred)             
fffff880`04f80000 fffff880`04f8b000   msfs       (deferred)             
fffff880`04f8b000 fffff880`04f9c000   npfs       (deferred)             
fffff880`04f9c000 fffff880`04fbe000   tdx        (deferred)             
fffff880`04fbe000 fffff880`04fcb000   tdi        (deferred)             
fffff880`04fcb000 fffff880`04ff1000   pacer      (deferred)             
fffff880`04ff1000 fffff880`05000000   netbios    (deferred)             
fffff880`05000000 fffff880`05072000   symnets    (deferred)             
fffff880`0509a000 fffff880`050c3000   vboxusbmon   (deferred)             
fffff880`050c3000 fffff880`051b4000   vboxdrv    (deferred)             
fffff880`051b4000 fffff880`051c8000   termdd     (deferred)             
fffff880`051c8000 fffff880`051f7000   sysplant   (deferred)             
fffff880`05200000 fffff880`0523d000   portcls    (deferred)             
fffff880`05244000 fffff880`05339000   dxgkrnl    (deferred)             
fffff880`05339000 fffff880`0537f000   dxgmms1    (deferred)             
fffff880`0537f000 fffff880`053a3000   hdaudbus   (deferred)             
fffff880`053a3000 fffff880`053a4e80   usbd       (deferred)             
fffff880`053a5000 fffff880`053b8000   hecix64    (deferred)             
fffff880`053b8000 fffff880`053c4000   serenum    (deferred)             
fffff880`053c4000 fffff880`053de000   atihdw76   (deferred)             
fffff880`053de000 fffff880`05400000   drmk       (deferred)             
fffff880`05400000 fffff880`05426000   tunnel     (deferred)             
fffff880`05433000 fffff880`055f5000   bhdrvx64   (deferred)             
fffff880`05600000 fffff880`0562f000   scsiport   (deferred)             
fffff880`0562f000 fffff880`05689000   usbhub     (deferred)             
fffff880`05691000 fffff880`0570d000   e1c62x64   (deferred)             
fffff880`0570d000 fffff880`0571f000   usbehci    (deferred)             
fffff880`0571f000 fffff880`05775000   usbport    (deferred)             
fffff880`05775000 fffff880`057b3000   1394ohci   (deferred)             
fffff880`057b3000 fffff880`057bd000   johci      (deferred)             
fffff880`057bd000 fffff880`057eb000   jmcr       (deferred)             
fffff880`057eb000 fffff880`05800000   ndproxy    (deferred)             
fffff880`05a00000 fffff880`05ac6000   iusb3xhc   (deferred)             
fffff880`05acb000 fffff880`0658a000   atikmdag   (deferred)             
fffff880`0658a000 fffff880`065c0000   fastfat    (deferred)             
fffff880`065c0000 fffff880`065e4000   mrxsmb20   (deferred)             
fffff880`06c00000 fffff880`06c12000   umbus      (deferred)             
fffff880`06c17000 fffff880`06c85000   syntp      (deferred)             
fffff880`06c85000 fffff880`06c94000   mouclass   (deferred)             
fffff880`06c94000 fffff880`06cae000   rassstp    (deferred)             
fffff880`06cae000 fffff880`06cb9000   rdpbus     (deferred)             
fffff880`06cb9000 fffff880`06cc1000   ikeyenum   (deferred)             
fffff880`06cc1000 fffff880`06ccf000   scfilter   (deferred)             
fffff880`06ccf000 fffff880`06cd4200   ksthunk    (deferred)             
fffff880`06cd7000 fffff880`06cdb500   cmbatt     (deferred)             
fffff880`06cdc000 fffff880`06ce5000   wmiacpi    (deferred)             
fffff880`06ce5000 fffff880`06d1c000   amppal     (deferred)             
fffff880`06d1c000 fffff880`06d2c000   compositebus   (deferred)             
fffff880`06d36000 fffff880`06d4c000   agilevpn   (deferred)             
fffff880`06d4c000 fffff880`06d70000   rasl2tp    (deferred)             
fffff880`06d70000 fffff880`06d7c000   ndistapi   (deferred)             
fffff880`06d7c000 fffff880`06dab000   ndiswan    (deferred)             
fffff880`06dab000 fffff880`06dc6000   raspppoe   (deferred)             
fffff880`06dc6000 fffff880`06de7000   raspptp    (deferred)             
fffff880`06de7000 fffff880`06dfa000   aksifdh    (deferred)             
fffff880`06dfa000 fffff880`06dfb480   swenum     (deferred)             
fffff880`07600000 fffff880`07643000   ks         (deferred)             
fffff880`07643000 fffff880`0818c000   netwsw00   (deferred)             
fffff880`0818c000 fffff880`08199000   vwifibus   (deferred)             
fffff880`08199000 fffff880`081a8000   tpm        (deferred)             
fffff880`081a8000 fffff880`081c5000   parport    (deferred)             
fffff880`081c5000 fffff880`081e3000   i8042prt   (deferred)             
fffff880`081e3000 fffff880`081ef000   hpqkbfiltr   (deferred)             
fffff880`081ef000 fffff880`081fe000   kbdclass   (deferred)             
fffff880`09600000 fffff880`0961e000   bowser     (deferred)             
fffff880`0961e000 fffff880`09636000   mpsdrv     (deferred)             
fffff880`09636000 fffff880`09663000   mrxsmb     (deferred)             
fffff880`09663000 fffff880`0966f000   npf        (deferred)             
fffff880`09683000 fffff880`0970b000   stwrt64    (deferred)             
fffff880`0970b000 fffff880`09719000   hidusb     (deferred)             
fffff880`09719000 fffff880`09732000   hidclass   (deferred)             
fffff880`09732000 fffff880`09742d00   stream     (deferred)             
fffff880`09743000 fffff880`09751000   kbdhid     (deferred)             
fffff880`09751000 fffff880`0975f000   monitor    (deferred)             
fffff880`0975f000 fffff880`0976d000   crashdmp   (deferred)             
fffff880`0976d000 fffff880`097c0000   nwifi      (deferred)             
fffff880`097c0000 fffff880`097d3000   ndisuio    (deferred)             
fffff880`097d3000 fffff880`097eb000   rspndr     (deferred)             
fffff880`09800000 fffff880`0985d000   iusb3hub   (deferred)             
fffff880`0985d000 fffff880`09869000   dxapi      (deferred)             
fffff880`0986f000 fffff880`099a1000   agrsm64    (deferred)             
fffff880`099a1000 fffff880`099b0000   modem      (deferred)             
fffff880`099b0000 fffff880`099ba000   ikeyifd    (deferred)             
fffff880`099ba000 fffff880`099c6000   smclib     (deferred)             
fffff880`099c6000 fffff880`099d7000   winusb     (deferred)             
fffff880`099d7000 fffff880`099f4000   usbccgp    (deferred)             
fffff880`099f4000 fffff880`099fc080   hidparse   (deferred)             
fffff880`0a600000 fffff880`0a623000   luafv      (deferred)             
fffff880`0a623000 fffff880`0a62d000   mbam       (deferred)             
fffff880`0a62d000 fffff880`0a642000   lltdio     (deferred)             
fffff880`0a645000 fffff880`0a9e9000   dump_iastor   (deferred)             
fffff880`0a9e9000 fffff880`0a9fc000   dump_dumpfve   (deferred)             
fffff880`0aa71000 fffff880`0ab1b000   peauth     (deferred)             
fffff880`0ab1b000 fffff880`0ab25000   vwifimp    (deferred)             
fffff880`0ab25000 fffff880`0ab56000   srvnet     (deferred)             
fffff880`0ab56000 fffff880`0ab68000   tcpipreg   (deferred)             
fffff880`0ab68000 fffff880`0ab80000   mrt_wfp    (deferred)             
fffff880`0ab80000 fffff880`0abe8000   srv2       (deferred)             
fffff880`0b400000 fffff880`0b471000   spsys      (deferred)             
fffff880`0b471000 fffff880`0b47c000   prepdrv    (deferred)             
fffff880`0b48a000 fffff880`0b498000   pangpd     (deferred)             
fffff880`0b4c9000 fffff880`0b560000   srv        (deferred)             
fffff880`0b560000 fffff880`0b579000   wudfpf     (deferred)             
fffff880`0b579000 fffff880`0b586000   accelerometer   (deferred)             
fffff880`0b586000 fffff880`0b5bc000   wudfrd     (deferred)             
fffff880`0b5bc000 fffff880`0b5c4000   swpcap64   (deferred)             
fffff880`0b5c4000 fffff880`0b5ce000   ctxva51    (deferred)             
fffff960`00020000 fffff960`00346000   win32k     (deferred)             
fffff960`00410000 fffff960`0041a000   tsddd      (deferred)             
fffff960`00680000 fffff960`006a7000   cdd        (deferred)             
fffff960`00810000 fffff960`00873000   atmfd      (deferred)             

unloaded modules:
fffff880`0b47c000 fffff880`0b48a000   pangpd.sys
fffff880`06d2c000 fffff880`06d36000   ctxva51.sys
fffff880`0180a000 fffff880`01818000   crashdmp.sys
fffff880`04428000 fffff880`047cc000   dump_iastor.
fffff880`047cc000 fffff880`047df000   dump_dumpfve
fffff880`06c94000 fffff880`06ca1000   acceleromete
fffff880`06ca1000 fffff880`06cd7000   wudfrd.sys

appreciate help

hi,

it possible challenge having windows 7 crashing related installed drivers on computer. best perform clean boot on device following steps on link , check if issue still persists.

keep posted concern , we'll glad assist further.



Windows / Windows 7 / Devices & drivers



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