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hello guys,
i've windows 7 crashing. i've tried analyze core file, i'm not sure issue is.
below output when ran windbg
2: kd> !analyze -v
*******************************************************************************
* *
* bugcheck analysis *
* *
*******************************************************************************
irql_not_less_or_equal (a)
attempt made access pageable (or invalid) address @ an
interrupt request level (irql) high. this usually
caused drivers using improper addresses.
if kernel debugger available stack backtrace.
arguments:
arg1: 0000000000000008, memory referenced
arg2: 0000000000000002, irql
arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not execute operation, 1 = execute operation (only on chips support level of status)
arg4: fffff80003088176, address referenced memory
debugging details:
------------------
dump_class: 1
dump_qualifier: 400
build_version_string: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
system_manufacturer: hewlett-packard
system_product_name: hp elitebook 8570p
system_sku: e1y27ut#aba
system_version: a1029d1103
bios_vendor: hewlett-packard
bios_version: 68icf ver. f.66
bios_date: 09/29/2016
baseboard_manufacturer: hewlett-packard
baseboard_product: 17a7
baseboard_version: kbc version 42.38
dump_type: 2
bugcheck_p1: 8
bugcheck_p2: 2
bugcheck_p3: 1
bugcheck_p4: fffff80003088176
write_address: getpointerfromaddress: unable read fffff800032b9100
unable mmsystemrangestart
getulongptrfromaddress: unable read fffff800032b92e8
getulongptrfromaddress: unable read fffff800032b9498
getpointerfromaddress: unable read fffff800032b90b8
0000000000000008
current_irql: 2
faulting_ip:
nt!kiinserttimertable+c6
fffff800`03088176 4c894008 mov qword ptr [rax+8],r8
cpu_count: 4
cpu_mhz: bb1
cpu_vendor: genuineintel
cpu_family: 6
cpu_model: 3a
cpu_stepping: 9
cpu_microcode: 6,3a,9,0 (f,m,s,r) sig: 16'00000000 (cache) 16'00000000 (init)
customer_crash_count: 1
default_bucket_id: win7_driver_fault
bugcheck_str: 0xa
process_name: system
analysis_session_host: dfwwincr0dp12
analysis_session_time: 04-04-2017 17:30:45.0387
analysis_version: 10.0.14321.1024 amd64fre
trap_frame: fffff8800b9be0c0 -- (.trap 0xfffff8800b9be0c0)
note: trap frame not contain registers.
register values may zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=00000000000167a6
rdx=fffff88004723bc0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003088176 rsp=fffff8800b9be250 rbp=fffffa800be58088
r8=fffffa800be58088 r9=00000000000000cd r10=fffff88003365180
r11=fffffa800be58000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv ei pl zr na po nc
nt!kiinserttimertable+0xc6:
fffff800`03088176 4c894008 mov qword ptr [rax+8],r8 ds:00000000`00000008=????????????????
resetting default scope
last_control_transfer: from fffff8000307b9a9 fffff8000307c400
stack_text:
fffff880`0b9bdf78 fffff800`0307b9a9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!kebugcheckex
fffff880`0b9bdf80 fffff800`0307a620 : 00000000`000007ff fffff880`03372000 00000000`00000000 fffffa80`0be58068 : nt!kibugcheckdispatch+0x69
fffff880`0b9be0c0 fffff800`03088176 : 00000000`00000000 fffff880`01af5d8c fffffa80`0a3ee090 fffff880`0b9be2d0 : nt!kipagefault+0x260
fffff880`0b9be250 fffff800`03087eb0 : ffffffff`ff676980 fffff880`03365180 fffffa80`0be58068 00000000`00000000 : nt!kiinserttimertable+0xc6
fffff880`0b9be2b0 fffff800`03087da8 : 00000000`00000064 ffffffff`ff676980 fffffa80`0d330b50 00000000`00000000 : nt!kisettimerex+0xf0
fffff880`0b9be340 fffff880`03002b1f : 00000000`00000064 00000000`00000000 fffffa80`0a3ee090 00000000`00000000 : nt!kesettimer+0x14
fffff880`0b9be380 00000000`00000064 : 00000000`00000000 fffffa80`0a3ee090 00000000`00000000 00000000`00000000 : cag+0x2b1f
fffff880`0b9be388 00000000`00000000 : fffffa80`0a3ee090 00000000`00000000 00000000`00000000 20454e44`00000000 : 0x64
stack_command: kb
thread_sha1_hash_mod_func: 6e13ed0f1922d074a4084ed8dff2080bde5dd3cd
thread_sha1_hash_mod_func_offset: f6d155cd91fd1b0a0a3649aeeae65aae647e6240
thread_sha1_hash_mod: c3aacf8a70cbbb7c04f7b81461b29191b34a2096
followup_ip:
cag+2b1f
fffff880`03002b1f ?? ???
symbol_stack_index: 6
symbol_name: cag+2b1f
followup_name: machineowner
module_name: cag
image_name: cag.sys
debug_flr_image_timestamp: 51598a1c
failure_bucket_id: x64_0xa_cag+2b1f
bucket_id: x64_0xa_cag+2b1f
primary_problem_class: x64_0xa_cag+2b1f
target_time: 2017-03-31t15:06:50.000z
osbuild: 7601
osservicepack: 1000
servicepack_number: 0
os_revision: 0
suite_mask: 272
product_type: 1
osplatform_type: x64
osname: windows 7
osedition: windows 7 winnt (service pack 1) terminalserver singleuserts
os_locale:
user_lcid: 0
osbuild_timestamp: 2016-04-09 00:46:22
builddatestamp_str: 160408-2045
buildlab_str: win7sp1_ldr
buildosver_str: 6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045
analysis_session_elapsed_time: 1255
analysis_source: km
failure_id_hash_string: km:x64_0xa_cag+2b1f
failure_id_hash: {c115b098-f625-b62d-9dd9-8ef94e2531f2}
followup: machineowner
---------
2: kd> lm
start end module name
fffff800`00b9e000 fffff800`00ba8000 kdcom (deferred)
fffff800`0300d000 fffff800`035f3000 nt (pdb symbols) c:\symcache\ntkrnlmp.pdb\632b36e061b143b6928a84fc6964fb162\ntkrnlmp.pdb
fffff800`035f3000 fffff800`0363c000 hal (deferred)
fffff880`00c00000 fffff880`00c4c000 fltmgr (deferred)
fffff880`00c6a000 fffff880`00cb9000 mcupdate_genuineintel (deferred)
fffff880`00cb9000 fffff880`00ccd000 pshed (deferred)
fffff880`00ccd000 fffff880`00d2b000 clfs (deferred)
fffff880`00d2b000 fffff880`00da0000 ci (deferred)
fffff880`00da0000 fffff880`00dfc000 volmgrx (deferred)
fffff880`00e00000 fffff880`00e1a000 mountmgr (deferred)
fffff880`00e2c000 fffff880`00eee000 wdf01000 (deferred)
fffff880`00eee000 fffff880`00efe000 wdfldr (deferred)
fffff880`00efe000 fffff880`00f55000 acpi (deferred)
fffff880`00f55000 fffff880`00f5e000 wmilib (deferred)
fffff880`00f5e000 fffff880`00f68000 msisadrv (deferred)
fffff880`00f68000 fffff880`00f9b000 pci (deferred)
fffff880`00f9b000 fffff880`00fa8000 vdrvroot (deferred)
fffff880`00fa8000 fffff880`00fb2000 iusb3hcs (deferred)
fffff880`00fb2000 fffff880`00fc7000 partmgr (deferred)
fffff880`00fc7000 fffff880`00fd0000 compbatt (deferred)
fffff880`00fd0000 fffff880`00fdc000 battc (deferred)
fffff880`00fdc000 fffff880`00ff1000 volmgr (deferred)
fffff880`01014000 fffff880`013b8000 iastor (deferred)
fffff880`013b8000 fffff880`013c3000 amdxata (deferred)
fffff880`013c3000 fffff880`013f7000 vboxnetlwf (deferred)
fffff880`01400000 fffff880`01416000 disk (deferred)
fffff880`01416000 fffff880`01446000 classpnp (deferred)
fffff880`01446000 fffff880`01470000 cdrom (deferred)
fffff880`01470000 fffff880`0149e000 ccsetx64 (deferred)
fffff880`014ac000 fffff880`0152a000 symds64 (deferred)
fffff880`0152a000 fffff880`0153e000 fileinfo (deferred)
fffff880`0153e000 fffff880`0158a000 volsnap (deferred)
fffff880`0158a000 fffff880`015c4000 rdyboost (deferred)
fffff880`015c4000 fffff880`015fe000 fvevol (deferred)
fffff880`01600000 fffff880`01673000 cng (deferred)
fffff880`0167a000 fffff880`01795000 symefa64 (deferred)
fffff880`01795000 fffff880`017f3000 msrpc (deferred)
fffff880`01800000 fffff880`0180a000 hpdskflt (deferred)
fffff880`0181e000 fffff880`019c0000 ntfs (deferred)
fffff880`019c0000 fffff880`019db000 ksecdd (deferred)
fffff880`019db000 fffff880`019ec000 pcw (deferred)
fffff880`019ec000 fffff880`019f6000 fs_rec (deferred)
fffff880`019f6000 fffff880`019ff000 hwpolicy (deferred)
fffff880`01a00000 fffff880`01a60000 netio (deferred)
fffff880`01a60000 fffff880`01a8b000 ksecpkg (deferred)
fffff880`01a8b000 fffff880`01ad4000 fwpkclnt (deferred)
fffff880`01ad4000 fffff880`01ae4000 vmstorfl (deferred)
fffff880`01ae4000 fffff880`01aec000 spldr (deferred)
fffff880`01aed000 fffff880`01be0000 ndis (deferred)
fffff880`01be0000 fffff880`01bfe000 mup (deferred)
fffff880`01c01000 fffff880`01e00000 tcpip (deferred)
fffff880`03000000 fffff880`03034000 cag t (no symbols)
fffff880`03045000 fffff880`03096000 rdbss (deferred)
fffff880`03096000 fffff880`030a2000 nsiproxy (deferred)
fffff880`030a2000 fffff880`030ad000 mssmbios (deferred)
fffff880`030ad000 fffff880`031a7000 idsvia64 (deferred)
fffff880`031a7000 fffff880`031f5000 mrxsmb10 (deferred)
fffff880`04200000 fffff880`04238000 symevent64x86 (deferred)
fffff880`04238000 fffff880`0424e000 vwififlt (deferred)
fffff880`0424e000 fffff880`0427c000 teefer (deferred)
fffff880`0427c000 fffff880`042a1000 dnelwf64 (deferred)
fffff880`042a1000 fffff880`042c4000 vboxnetadp6 (deferred)
fffff880`042d7000 fffff880`0439d000 srtsp64 (deferred)
fffff880`0439d000 fffff880`043b3000 srtspx64 (deferred)
fffff880`043b3000 fffff880`043ec000 ironx64 (deferred)
fffff880`04400000 fffff880`0441b000 wanarp (deferred)
fffff880`0441b000 fffff880`046dbb80 spuvcbv_x64 (deferred)
fffff880`046dc000 fffff880`047a5000 http (deferred)
fffff880`047df000 fffff880`047fc000 serial (deferred)
fffff880`04800000 fffff880`04883000 csc (deferred)
fffff880`04883000 fffff880`048a2000 dfsc (deferred)
fffff880`048a2000 fffff880`048b3000 blbdrive (deferred)
fffff880`048b3000 fffff880`048c9000 intelppm (deferred)
fffff880`048d3000 fffff880`0494e000 eectrl64 (deferred)
fffff880`0494e000 fffff880`04976000 eraserutilrebootdrv (deferred)
fffff880`04976000 fffff880`04985000 discache (deferred)
fffff880`04985000 fffff880`049da000 atikmpag (deferred)
fffff880`04c00000 fffff880`04c89000 afd (deferred)
fffff880`04c89000 fffff880`04cce000 netbt (deferred)
fffff880`04cce000 fffff880`04cd7000 wfplwf (deferred)
fffff880`04ce0000 fffff880`04eef000 ex64 (deferred)
fffff880`04eef000 fffff880`04f12000 eng64 (deferred)
fffff880`04f12000 fffff880`04f1b000 null (deferred)
fffff880`04f1b000 fffff880`04f22000 beep (deferred)
fffff880`04f22000 fffff880`04f30000 vga (deferred)
fffff880`04f30000 fffff880`04f55000 videoprt (deferred)
fffff880`04f55000 fffff880`04f65000 watchdog (deferred)
fffff880`04f65000 fffff880`04f6e000 rdpcdd (deferred)
fffff880`04f6e000 fffff880`04f77000 rdpencdd (deferred)
fffff880`04f77000 fffff880`04f80000 rdprefmp (deferred)
fffff880`04f80000 fffff880`04f8b000 msfs (deferred)
fffff880`04f8b000 fffff880`04f9c000 npfs (deferred)
fffff880`04f9c000 fffff880`04fbe000 tdx (deferred)
fffff880`04fbe000 fffff880`04fcb000 tdi (deferred)
fffff880`04fcb000 fffff880`04ff1000 pacer (deferred)
fffff880`04ff1000 fffff880`05000000 netbios (deferred)
fffff880`05000000 fffff880`05072000 symnets (deferred)
fffff880`0509a000 fffff880`050c3000 vboxusbmon (deferred)
fffff880`050c3000 fffff880`051b4000 vboxdrv (deferred)
fffff880`051b4000 fffff880`051c8000 termdd (deferred)
fffff880`051c8000 fffff880`051f7000 sysplant (deferred)
fffff880`05200000 fffff880`0523d000 portcls (deferred)
fffff880`05244000 fffff880`05339000 dxgkrnl (deferred)
fffff880`05339000 fffff880`0537f000 dxgmms1 (deferred)
fffff880`0537f000 fffff880`053a3000 hdaudbus (deferred)
fffff880`053a3000 fffff880`053a4e80 usbd (deferred)
fffff880`053a5000 fffff880`053b8000 hecix64 (deferred)
fffff880`053b8000 fffff880`053c4000 serenum (deferred)
fffff880`053c4000 fffff880`053de000 atihdw76 (deferred)
fffff880`053de000 fffff880`05400000 drmk (deferred)
fffff880`05400000 fffff880`05426000 tunnel (deferred)
fffff880`05433000 fffff880`055f5000 bhdrvx64 (deferred)
fffff880`05600000 fffff880`0562f000 scsiport (deferred)
fffff880`0562f000 fffff880`05689000 usbhub (deferred)
fffff880`05691000 fffff880`0570d000 e1c62x64 (deferred)
fffff880`0570d000 fffff880`0571f000 usbehci (deferred)
fffff880`0571f000 fffff880`05775000 usbport (deferred)
fffff880`05775000 fffff880`057b3000 1394ohci (deferred)
fffff880`057b3000 fffff880`057bd000 johci (deferred)
fffff880`057bd000 fffff880`057eb000 jmcr (deferred)
fffff880`057eb000 fffff880`05800000 ndproxy (deferred)
fffff880`05a00000 fffff880`05ac6000 iusb3xhc (deferred)
fffff880`05acb000 fffff880`0658a000 atikmdag (deferred)
fffff880`0658a000 fffff880`065c0000 fastfat (deferred)
fffff880`065c0000 fffff880`065e4000 mrxsmb20 (deferred)
fffff880`06c00000 fffff880`06c12000 umbus (deferred)
fffff880`06c17000 fffff880`06c85000 syntp (deferred)
fffff880`06c85000 fffff880`06c94000 mouclass (deferred)
fffff880`06c94000 fffff880`06cae000 rassstp (deferred)
fffff880`06cae000 fffff880`06cb9000 rdpbus (deferred)
fffff880`06cb9000 fffff880`06cc1000 ikeyenum (deferred)
fffff880`06cc1000 fffff880`06ccf000 scfilter (deferred)
fffff880`06ccf000 fffff880`06cd4200 ksthunk (deferred)
fffff880`06cd7000 fffff880`06cdb500 cmbatt (deferred)
fffff880`06cdc000 fffff880`06ce5000 wmiacpi (deferred)
fffff880`06ce5000 fffff880`06d1c000 amppal (deferred)
fffff880`06d1c000 fffff880`06d2c000 compositebus (deferred)
fffff880`06d36000 fffff880`06d4c000 agilevpn (deferred)
fffff880`06d4c000 fffff880`06d70000 rasl2tp (deferred)
fffff880`06d70000 fffff880`06d7c000 ndistapi (deferred)
fffff880`06d7c000 fffff880`06dab000 ndiswan (deferred)
fffff880`06dab000 fffff880`06dc6000 raspppoe (deferred)
fffff880`06dc6000 fffff880`06de7000 raspptp (deferred)
fffff880`06de7000 fffff880`06dfa000 aksifdh (deferred)
fffff880`06dfa000 fffff880`06dfb480 swenum (deferred)
fffff880`07600000 fffff880`07643000 ks (deferred)
fffff880`07643000 fffff880`0818c000 netwsw00 (deferred)
fffff880`0818c000 fffff880`08199000 vwifibus (deferred)
fffff880`08199000 fffff880`081a8000 tpm (deferred)
fffff880`081a8000 fffff880`081c5000 parport (deferred)
fffff880`081c5000 fffff880`081e3000 i8042prt (deferred)
fffff880`081e3000 fffff880`081ef000 hpqkbfiltr (deferred)
fffff880`081ef000 fffff880`081fe000 kbdclass (deferred)
fffff880`09600000 fffff880`0961e000 bowser (deferred)
fffff880`0961e000 fffff880`09636000 mpsdrv (deferred)
fffff880`09636000 fffff880`09663000 mrxsmb (deferred)
fffff880`09663000 fffff880`0966f000 npf (deferred)
fffff880`09683000 fffff880`0970b000 stwrt64 (deferred)
fffff880`0970b000 fffff880`09719000 hidusb (deferred)
fffff880`09719000 fffff880`09732000 hidclass (deferred)
fffff880`09732000 fffff880`09742d00 stream (deferred)
fffff880`09743000 fffff880`09751000 kbdhid (deferred)
fffff880`09751000 fffff880`0975f000 monitor (deferred)
fffff880`0975f000 fffff880`0976d000 crashdmp (deferred)
fffff880`0976d000 fffff880`097c0000 nwifi (deferred)
fffff880`097c0000 fffff880`097d3000 ndisuio (deferred)
fffff880`097d3000 fffff880`097eb000 rspndr (deferred)
fffff880`09800000 fffff880`0985d000 iusb3hub (deferred)
fffff880`0985d000 fffff880`09869000 dxapi (deferred)
fffff880`0986f000 fffff880`099a1000 agrsm64 (deferred)
fffff880`099a1000 fffff880`099b0000 modem (deferred)
fffff880`099b0000 fffff880`099ba000 ikeyifd (deferred)
fffff880`099ba000 fffff880`099c6000 smclib (deferred)
fffff880`099c6000 fffff880`099d7000 winusb (deferred)
fffff880`099d7000 fffff880`099f4000 usbccgp (deferred)
fffff880`099f4000 fffff880`099fc080 hidparse (deferred)
fffff880`0a600000 fffff880`0a623000 luafv (deferred)
fffff880`0a623000 fffff880`0a62d000 mbam (deferred)
fffff880`0a62d000 fffff880`0a642000 lltdio (deferred)
fffff880`0a645000 fffff880`0a9e9000 dump_iastor (deferred)
fffff880`0a9e9000 fffff880`0a9fc000 dump_dumpfve (deferred)
fffff880`0aa71000 fffff880`0ab1b000 peauth (deferred)
fffff880`0ab1b000 fffff880`0ab25000 vwifimp (deferred)
fffff880`0ab25000 fffff880`0ab56000 srvnet (deferred)
fffff880`0ab56000 fffff880`0ab68000 tcpipreg (deferred)
fffff880`0ab68000 fffff880`0ab80000 mrt_wfp (deferred)
fffff880`0ab80000 fffff880`0abe8000 srv2 (deferred)
fffff880`0b400000 fffff880`0b471000 spsys (deferred)
fffff880`0b471000 fffff880`0b47c000 prepdrv (deferred)
fffff880`0b48a000 fffff880`0b498000 pangpd (deferred)
fffff880`0b4c9000 fffff880`0b560000 srv (deferred)
fffff880`0b560000 fffff880`0b579000 wudfpf (deferred)
fffff880`0b579000 fffff880`0b586000 accelerometer (deferred)
fffff880`0b586000 fffff880`0b5bc000 wudfrd (deferred)
fffff880`0b5bc000 fffff880`0b5c4000 swpcap64 (deferred)
fffff880`0b5c4000 fffff880`0b5ce000 ctxva51 (deferred)
fffff960`00020000 fffff960`00346000 win32k (deferred)
fffff960`00410000 fffff960`0041a000 tsddd (deferred)
fffff960`00680000 fffff960`006a7000 cdd (deferred)
fffff960`00810000 fffff960`00873000 atmfd (deferred)
unloaded modules:
fffff880`0b47c000 fffff880`0b48a000 pangpd.sys
fffff880`06d2c000 fffff880`06d36000 ctxva51.sys
fffff880`0180a000 fffff880`01818000 crashdmp.sys
fffff880`04428000 fffff880`047cc000 dump_iastor.
fffff880`047cc000 fffff880`047df000 dump_dumpfve
fffff880`06c94000 fffff880`06ca1000 acceleromete
fffff880`06ca1000 fffff880`06cd7000 wudfrd.sys
appreciate help
hi,
it possible challenge having windows 7 crashing related installed drivers on computer. best perform clean boot on device following steps on link , check if issue still persists.
keep posted concern , we'll glad assist further.
Windows / Windows 7 / Devices & drivers
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