Frozen email storage - Microsoft Community

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i using windows 7. email sent via windows live mail 2011. on or 22nd may update deleted storage folders. next day restored folders unable open or move other folders or options - error message says "problem occurred" subsequent retries have failed rectify position. need files access , move attached photos of grandchildren urgently. not using "windows live mail 2 in future. gratefully accepted. bj

**personal information deleted moderator. please see microsoft community asked questions more information on how can protect privacy.**  

hi bj,

to better assist concern, kindly answer following questions:

  • how long have been experiencing issue?
  • can please send screenshot if possible?

looking forward reply.



Windows Essentials / Windows Live Mail / Files, folders, & storage



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