Why won't MicroSoft help those with the Anniversary Win10 - Microsoft Community

i can't see how billion dollar company ms decide stay doormant with assisting have invested time , money in use of win10.  in fact, i've made personal efforts @ using ms believed in product , still think product worth using.  i've been trying upgrade build 10586 build 14 or 15xxx last 3 4 months absolutely no assistance technical support.  actually, disconnected by tech abruptly because their work day on with.  apparently, assistance ms tech if it's during working hours, no matter how far in troubleshooting process on phone.

but that's not real concern.  i'm finding last resort go out , spend 129 dollars win10. intentional?  i hope not.  i think i've said enough , hope ms stay true product. 

more here reading post in forum.  problem , ones have been answered.

Windows / Windows 10 / Windows update, recovery, & backup / PC