hi
my desktop pc running windows 10 has been working perfectly, when booted today, screen said configuring windows , displayed generic windows 10 desktop. all personalised settings have gone. my email accounts have been deleted. my virus checker has been disabled. software had installed has gone. my restore points have been deleted. some of documents in file explorer, have vanished , if brand new machine. also, keyboard no longer works properly, symbols such @ appearing ". control panel suggests has reverted windows 10 v 1511, cannot understand how has happened. can help?
many thanks
pamela
Windows / Windows 10 / Windows update, recovery, & backup / PC
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