video dxgkrnl Fatal error - Microsoft Community

hi,

two days ago computer (lenovo, win 8) showing blue screen video dxgkrnl fatal error. somehow got recovery mode: system try recover , diagnose problem on own every time turn on. still can't fix problem , can't out of recovery mode. i'm trying reinstall windows system , see if works. it's asking installation disc don't have , don't know product key. should create installation media on usb? there other ways fix issue? school's starting soon...

thank you!

please upload no more 3 copies of dump files created during last 14 days shared files onedrive link here.

 

dump files found @ c:\windows\minidump. may need change settings in windows able see files. show hidden files select keyboard shortcut win+s, type file explorer options in search box , click folder options in drop down menu. select view, advanced settings , verify box before "show hidden files , folders" checked , "hide protected operating system files" unchecked. may need scroll down see second item. should make box before "hide extensions known file types" not checked.

 

what computer make , model? if not branded computer motherboard make , model?

 

please download , run driver view , upload copy of report produces onedrive. report on drivers select edit, select followed file, save selected items. text file format please, html files less easy work with.

http://www.nirsoft.net/utils/driverview.html

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 , press enter key. select file, export , give file name noting located. files in txt file format preferred. do not place cursor within body of report before exporting file. system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here.

 

for onedrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm

 

Windows / Windows 8 / Devices & drivers