Epson Scanner that has stopped working. - Microsoft Community

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split thread.

i still getting communication error. have uninstalled anti virus, reinstalled epson software, disabled firewall, restarted epson scan service, swapped out usb cable, replaced printer known 1 (updated firmware, tested before sending user), tried running epson scan in compatibility mode, ran windows updates. printer epson mf 3620. appreciated! thank you

***post split moderator appropriate thread***

hello william,

this issue may occur due broken component on system file. isolate concern, we'd confirm if issue occurs when setup , perform scan using other devices. if yes, next step recommend in touch manufacture of scanner can provide further troubleshooting steps it.

we'll wait update result.

 


Windows / Windows 7 / Devices & drivers



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