Update failing to install - Microsoft Community

just logging similar experiences others here on dell xps 9550 m.2 ssd.

i having problems several update packages , after system restore, managed 1 or 2 install, i'm left 1 goes through whole update process 100%, fails , unwinds again, taking hour or more entire cycle. every time wake on morning, shows login screen, , log in , go windows update , shows same file pending , asks me restart or wait active hours.

when in event viewer find this:

installation failure: windows failed install following update error 0x800f0922: cumulative update windows 10 version 1607 x64-based systems (kb3213986).

update: doing bit of reading around seems issue system reserved partition (called efi system partition on ssds apparently) small. mine set 500mb people should plenty, guess windows getting more , more bloated on time. need go , spend money install 3rd party partition manager piece of software extend because window's disk management utility doesn't allow it. microsoft! brilliant design there!

mark

 

update intel hd graphics 530/p530 driver version 20.19.15.4531:

https://downloads.dell.com/folder03998338m/2/video_driver_5mvk2_wn32_20.19.15.4531_a08.exe

 

this file automatically self-install after downloading. restart required.

 

update nvidia geforce gtx 960m graphics driver version 21.21.13.6942:

https://downloads.dell.com/folder04016830m/1/9550_video_driver_jmv2n_wn32_21.21.13.6942_a04.exe

 

this file automatically self-install after downloading. restart required.

 

update intel rapid storage technology driver version 14.8.9.1053:

this file automatically self-install after downloading. restart required.

 

[problem devices]

 

device pnp device id error code       

intel(r) dynamic platform , thermal framework manager              acpi\int3400\2&daba3ff&1              this device cannot start.

 

install intel dynamic platform , thermal framework driver version 8.2.10900.330:

https://downloads.dell.com/folder03757117m/4/chipset_driver_nwwr5_wn32_8.2.10900.330_a03_03.exe

 

this file automatically self-install after downloading. restart required.

 

you may update bios version 1.2.19:

https://downloads.dell.com/folder04109999m/1/xps_9550_1.2.19.exe

 

this file automatically self-install after downloading. restart required.

 

warning: not turn off computer or disconnect power source while updating bios or may harm computer. not carry out other tasks on computer until bios update has completed.

 

as precaution data files external media before updating bios.

 

please download , run driver view , upload copy of report produces onedrive. report on drivers select edit, select followed file, save selected items. text file format please, html files less easy work with.

http://www.nirsoft.net/utils/driverview.html

 

please download speccy , upload copy of report produces onedrive. obtain report select file, save text file. helps obtain report @ time when system under pressure , temperatures may higher normal

http://www.piriform.com/docs/speccy/using-speccy

 

please run system file checker. select keyboard shortcut win+x, , click command prompt (admin) on drop down menu. type cd\ , press enter key. type sfc /scannow , press enter key. please reported when check completes.

 

after process has finished, may receive 1 of following messages

•windows resource protection did not find integrity violations.

•windows resource protection not perform requested operation.

•windows resource protection found corrupt files , repaired them.

•windows resource protection found corrupt files unable fix of them.

 

which message received?

 

please run dism tool. select keyboard shortcut win+x, , click command prompt (admin) on drop down menu. type cd\ , press enter. type or copy , paste command "dism.exe /online /cleanup-image /scanhealth " without quotes , press enter key. type or copy , paste command " dism.exe /online /cleanup-image /restorehealth" without quotes , press enter key. make sure include spaces indicated. these procedures can take long time complete need extremely patient. type exit when completes, press enter key , restart computer.

 

if error 87 response recheck command entered.

 

please upload copy of dism log file shared file to onedrive , post link here.

 

you may need show hidden files. use keyboard shortcut win+x to access control panel, folder options , select view, advanced settings. verify box before "show hidden files , folders" checked , "hide protected operating system files" unchecked. may need scroll down see second item. should make box before "hide extensions known file types" not checked.

 

open file explorer (keyboard shortcut win+e) , locate c partition. expand c along file path c>windows>logs>dism>dism.log. expand c click arrowhead left of c , repeat windows , sub-folders necessary.

Windows / Windows 10 / Windows update, recovery, & backup / PC