Blue Screen - Microsoft Community

hello! i'm getting bsod more , don't know how solve problem. there more reasons memory dump frequent (also last bsod). please me fix this.  alexandra

problem signature:
  problem event name: bluescreen
  os version: 6.1.7601.2.1.0.768.3
  locale id: 1033

additional information problem:
  bccode: 1a
  bcp1: 0000000000041790
  bcp2: fffffa8001c3d310
  bcp3: 000000000000ffff
  bcp4: 0000000000000000
  os version: 6_1_7601
  service pack: 1_0
  product: 768_1

files describe problem:
  c:\windows\minidump\012517-21933-01.dmp
  c:\users\denisa\appdata\local\temp\wer-89170-0.sysdata.xml

please upload no more 3 copies of dump files shared files onedrive link here

 

the dump file created @ c:\windows\minidump. may need change settings in windows able see file. show hidden files type folder options in search box above start button , select view, advanced settings , verify box before "show hidden files , folders" checked , "hide protected operating system files" unchecked. may need scroll down see second item. should make box before "hide extensions known file types" not checked.

                                   

what computer make , model? if not branded computer motherboard make , model?

 

please download , run driver view , upload copy of the report produces onedrive. report on drivers select edit, select followed file, save selected items.text file format please.

http://www.nirsoft.net/utils/driverview.html

 

please provide copy of system information file. type system information in search box above start button , press enter key (alternative select start, programs, accessories, system tools, system information). select file, export , give file name noting located. files in txt file format preferred. do not place cursor within body of report before exporting file. system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.

 

for onedrive see paragraph 9.3

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm

Windows / Windows 7 / Performance & system failures