Importing Photos - Microsoft Community

honestly stupid thing not resolving itself. unable import pictures phone onto pc, device not show once plugged usb used (the cable isnt broken)- dont know if somehow changed settings used able upload pictures onto computer. have tried through onedrive , through picture app on windows unable find device, thought maybe bluetooth work not. exhausting such small problem want free room on phone.

please help

regards.

hi sidney,

this issue may happen due several reasons such incompatible drivers or hardware issue. isolate concern, kindly answer following questions:

• were there changes made computer prior happening?
• when did issue start?
• have tried using cable or usb port?
• have tried connecting phone pc?
• what troubleshooting steps have done far?

regards.

Windows / Windows 8.1 / Music, photos, & video / Photos app