Can not get windows 8.1 windows updates - Microsoft Community
first problem
when turned on computer (windows 8.1 backup disk) typed in log on password
it said password incorrect. tried many things offered in help.
ended with:
me: tried all options stated i needed enter password.
reply got : a clean install of windows 8.1 not require supply password.
so that. wooohooo worked.
problem windows update is not working, looked thru feeds of others had same problem. located kb numbers found ones needed. on how download said run. option open or save, had try both ways , did troubleshooter , not downloaded. did message saying in wrong location??????????? please
please provide more information cause of problem may diagnosed.
please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.
please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file. system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.
please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.
to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.
for onedrive see paragraph 9.3:
Windows / Windows 8.1 / Windows update, recovery, & backup
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