Toshiba Satellite laptop suddenly goes black screen and shuts down. - Microsoft Community

hi there,

i've had toshiba satellite p50-a laptop running windows 8.1 3 years , has been bulletproof - i've run arcgis, pro tools, etc, , never problem wasn't solved restart.

then problem:

all have running firefox browser , i'm reading email when screen goes black - no sound, no message, no warning - 25-30 seconds later laptop shuts down - hard drive stops , indicator lights go out, except charge light have plugged in. when press power button comes right was, on same email, no re-boot. short time later - 30 seconds 3-4 minutes - black screen , shuts down again.

after few rounds of tried restart, accomplished, didn't fix it, still had same problem. i've tried several restarts same result. bought fixmestick , did full scan in case there malware @ work. laptop stayed on 4+hours took scan, when started again problem still there.

this not over-heating shutdown issue - go black screen , shut down when it's been on few minutes , fan barely running.

i've done bunch of searches on problem didn't find matched seeing. suggestions appreciated.

cheers, jp

***post moved moderator appropriate forum category.***

thank performing steps have provided.

there several reasons why system files corrupted. common causes are: hardware failure, hard disk corruption (bad sectors), system crash (improper shutdowns), virus or malware infections, , failed installations , updates.

since sfc scan failed fix issue, recommend run dism tool while in safe mode networking still scan image component store corruption , perform repair operations automatically. refer wiki article created zigzag3143 (ms -mvp) for steps run the: system file check (sfc) scan , repair system files & dism fix things sfc cannot.

we recommend refer support article steps schedule system scan to: protect computer windows defender.

we eager on getting resolved you, wait feedback.

Windows / Windows 8.1 / Performance & system failures