Windows 10 won't update - Microsoft Community

i have reviewed many of options on-line on how windows 10 automatically update on laptop without success.  i able update version 1607 manually going site , doing , update.  after trying windows update in settings, comment says, "we couldn't connect update service. we'll try again later, or can check now. if still doesn't work, make sure you're connected internet."

windows store not connect internet can add apps.  the error code 0x8000ffff.

the laptop dell precision m6700 , os updated windows 7 windows 10 while ago.  i had similar problem new surface pro seems have resolved after manually updating version 1607.

thanks help.

len

len

please provide more information cause of problem may diagnosed.

 

please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file.the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.

 

please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.

 

to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.

 

for onedrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm

Windows / Windows 10 / Windows update, recovery, & backup / PC