internet - Microsoft Community

 i had hard of hearing phone installed , wireless network set up. when clicked on wireless network, able it; once tried original one, not. browser firefox.

what mean "original one"? please take time describe problem / question , computer.  describe computer please.

please answer these questions.  maybe can advise you.

1. laptop or desktop
2. age of computer
3. make/model
4. operating system installed (e.g. windows 7)
5. 32 or 64 bit? (right-click on computer, choose properties)
6. capacity of disk drive, how in use?  pie chart shown in computer
7. model number of hard drive (click disk in device manager)
8. how memory installed? (right-click on computer, choose properties)
9. please list installed programs.....
10. security software installed?
11. when last time windows updated? start, programs, windows update)
12. speed of internet service using (www.speedtest.net )

please answer questions

Windows / Windows 7 / Network & internet