Windows 10 update Jan 10 KB3213986 has caused big problems on my Dell - Microsoft Community

dear sirs:

i in deep trouble , need help!

windows 10 came installed on dell xps 8900 desk top. did jan10 forced update kb3213986 , restart few days ago. ever since then, internet connection has been intermittently excruciating slow , running adobe build, photoshop cc , lightroom cc have been extremely slow, playing internet videos may delay 10 min. update made pc inoperable. seriously!

can out of update?

can install windows 7 instead?

are there other options?

i not computer geek used pretty programmer.  retired now,

please advise, thanks

jim

please provide more information cause of problem may diagnosed.

 

please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file.the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.

 

please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.

 

to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.

 

for onedrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm

Windows / Windows 10 / Windows update, recovery, & backup / PC