Laptop crashes every while - Microsoft Community

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crash dump directory: c:\windows\minidump

crash dumps enabled on computer.

on sun 12-mar-17 5:58:46 pm computer crashed
crash dump file: c:\windows\minidump\031217-21138-01.dmp
caused following module: atikmpag.sys (atikmpag+0x78b8)
bugcheck code: 0x116 (0xfffffa8004d27010, 0xfffff88003e628b8, 0x0, 0x2)
error: video_tdr_error
file path: c:\windows\system32\drivers\atikmpag.sys
product: amd driver
company: advanced micro devices, inc.
description: amd multi-vendor miniport driver
bug check description: indicates attempt reset display driver , recover timeout failed.
third party driver identified probable root cause of system error. suggested update following driver: atikmpag.sys (amd multi-vendor miniport driver, advanced micro devices, inc.).
google query: advanced micro devices, inc. video_tdr_error

hi,

to better assist you, please answer questions below can provide accurate resolution.

  1. when issue occur?
  2. have tried uninstall graphics driver , remove ati / amd software?
  3. have tried check latest graphics driver amd's support site?

we're looking forward response.



Windows / Windows 7 / Performance & system failures



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