after downloading upgrades, pc restarted finishing installing upgrades stuck installing @ part background black , white circling moving in middle. had cancel upgrade force shutting down , automatically restored previous version of windows. trouble shooted upgrade problems, computer couldn't find any. also, every time click power button shut down, ti ask me upgrade shut down gets stuck in part again.
hi,
to better assist concern, please send screenshot of error getting when installing upgrades.
in meantime, suggest follow these troubleshooting steps:
method 1:
if have anti-virus software installed on computer, disable it.
disclaimer: if have temporarily disable install other software, should re-enable you're done. if you're connected internet or network while anti-virus software disabled, computer vulnerable attacks.
method 2:
perform clean boot , try installing update. check if issue persists. may refer microsoft article more information.
note: follow steps provided in article on how reset computer start after clean boot troubleshooting.
let know how goes.
Windows / Windows 10 / Windows update, recovery, & backup / PC
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