My computer froze and a #popped up for me to call. - Microsoft Community

i paid company named tecmicro consulting $159.00 remotely fix computer.  i don't know if have stolen info or not.  they said under contract microsoft remotely fix computers.

***post moved moderator appropriate forum category.***

the microsoft assure plan $149 .... not starting well, representations made (i.e. "under contract microsoft").  

report them microsoft

https://www.microsoft.com/en-us/reportascam/

how/why did contact them?

"my computer froze , #popped me call" -> unfortunately, have been scammed 'browser hijack' letting untrusted remotely computer.  it 1 of worse types of compromises, , exposes host of continuing risks.

after allowing untrusted individual(s) direct/remote access computer 'browser hijack' scam, heading toward doing a win10 reset(remove everything) or win10 clean install (what kind of device have - make & model?);  change passwords safe device (or 1 after clean install), talk fraud dept of financial institution report them , recover money spent (tell them scammed browser hijack tech support scam), , watch credit cards closely.

the tech support scans/cons come in many forms, once have granted untrusted person direct access device i.e. remote control, options trusting device diminish greatly.  a clean install may best , quickest way return device being safe, secure, , stable.

scammers (you have granted suspicious remote access) have been found use combination of legitimate tools , hacker tools (rats) to maintain a direct connection device and/or con ...   scans not remove or find compromises;  to safety, security, , stability of computer.

for protection of important have backup of data - (although may not able trust backup, after granting suspicious remote access or being hacked or having multiple malicious things going on) (see info on filehistory(if win8/10)):

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/how-do-i-automatically-backup-word-docs-onto-the/a0977ed7-e796-405b-be25-fa41441fc4b0

there many malicious things an untrusted person direct/remote access do, please see:

help: got hacked. do?

https://technet.microsoft.com/en-us/library/cc700813.aspx

change default login password (not wireless key), on router.

http://www.consumeraffairs.com/news/reminder-change-the-default-password-on-your-home-router-before-a-hacker-does-022715.html

Windows / Other/Unknown / Security & privacy